Question 1

Q. How do I use AM's Myblockman Portal?

Accepted Answer

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Answer:
 
AM Surveying & Block Management provide all property owners 24/7 access to an online portal providing useful access to:
 
- Service charge statements & balances.
- Online announcement board.
- Downloadable useful documents such as insurance schedules.
- Access to service charge bank account information.
 
To learn more about AM's Myblockman portal please visit our Residents Area which includes a video guide of how to use the portal.
 
Visit Residents Area.(https://www.amsbm.co.uk/residents-area)
 
If you believe you should have access to Myblockman but are unsure how to access it, please contact our team and we may need to activate your Myblockman account.

Question 2

Q: My neighbours are noisy, what do I do?"

Accepted Answer

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Answer:
 
Living in a block of apartments involves a lot of people living in close proximity to one another. If your neighbour is causing a nuisance, the first thing that you should do is have a friendly chat with them – many people aren’t used to living in apartments and don’t realise the problems that they are causing.
 
The lease contains covenants in relation to not causing a nuisance and so if you are suffering from a repeated problem, AM can take steps to enforce the lease. If you want AM to become involved, we will need to know the address that is causing the problem together with dates, times and details of occurrences. In the first instance, we may write to the offending owner.
 
It is also worth remembering that local authorities have wide ranging powers in relation to noise nuisance and you should also seek their advice.

Question 3

Q: Too many properties are let to tenants who don’t seem to care. What can I do?

Accepted Answer

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Answer:
 
With the boom in buy to let investments over recent years, significant numbers of apartments in many developments are bought by investors to let out. There is nothing that can be done to change this as all these properties are sold on the open market.
 
However all property owners have the same responsibilities under the lease, irrespective of whether they have bought their property to let or to live in themselves. This means that they have to ensure that their tenants comply with the terms of the lease.
 
If you believe that the tenants are causing a problem such as excessive noise or the way in which they are using the facilities, please bring this to the attention of AM so we can take it up with the property owner and/or their letting agents.

Question 4

Q. Do I need to tell AM if I want to make alterations to my home?

Accepted Answer

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Answer:
 
If you live in a leasehold property, it is likely your lease will require you to obtain consent before you carry out any alterations.
 
This is so that we can ensure that the building structure and appearance is not adversely affected by any alterations and that no breaches of lease occur.
 
Please contact us (javascript:void(0))to arrange for the necessary application forms to be provided to you.

Question 5

Q. Do I need to tell AM if I don’t live at the property or I am an Investor Purchaser?

Accepted Answer

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Answer:
 
It is very important that you advise us in writing of your correct postal address if you do not live in the property, otherwise you may not receive invoices and other important communications which could result in legal action being commenced against you for example if service charge arrears accrue.
 
Legally we have to send service charge demands to the property to which they relate unless we are advised otherwise by the owner. It is your responsibility to advise us and you must not rely on assuming others will tell us – we have no way of knowing what your postal address is unless we are told and if told otherwise we will send correspondence directly to the property in which it relates to.
 
For legal reasons, you must tell us about a new address in writing, by post to our offices or by email enquiries@amsbm.co.uk.(mailto:enquiries@amsbm.co.uk?subject=General Enquiry to AM Surveying & Block Management)

Question 6

Q. My block operates a Bike Storage Policy - how do I apply for authorised bicycle storage?

Accepted Answer

Answer:

Our office considers the promotion of organised bike storage to be of benefit and importance to a building by virtue of creating a tidy and usable environment to residents.

It’s commonplace for bicycles to become disgarded within a bike store and we wish to remove discarded bicycles to prevent these becoming a nuisance, but don’t wish to remove bicycles in use.

If your building operates a Bike Storage
cy you can apply for bike storage using this form:

Question 7

Q. My block operates a Car Parking Application Policy - how do I apply for authorised car parking?

Accepted Answer

Answer:

Our office considers the promotion of organised car parking to be of benefit and importance to a building by helping prevent unauthorised or nuisance parking.

It’s commonplace for cars to be parked in incorrect bays and we wish to prevent this becoming a nuisance.

If your building operates a Car Parking Application policy you can can apply for car parking using this form:

Question 8

Q. I own a flat in a block - what are my health & safety responsibilities?

Accepted Answer

Answer:

Our Residents Responsibility Notice summarises the health & safety obligations of residents in our blocks of flats, please download here:

Question 9

Q. My block is over 18m or has 7 or more storeys - may I view the Resident Engagement Strategy?

Accepted Answer

Answer:

As defined by the Building Safety Act 2022, residential buildings over 18m or of 7 storeys or more, are considered Higher Risk Buildings under the Act and so it is particularly important matters of building safety are acted on effectively.

For this reason we adopt and observe a Resident Engagement Strategy, available to download here.

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