Maidstone is one of the towns where AM Surveying & Block Management has the deepest local presence. We manage properties across the town ranging from small four-flat conversions to some of Maidstone's largest residential developments.

Our largest Maidstone instruction is Kent House on Romney Place, a converted office block now home to 130 flats across ten storeys, managed on behalf of a major developer client. Managing a building of this scale, in a converted commercial structure, involves a different order of complexity: coordinating fire safety compliance across ten floors, managing service charge budgets for a large resident population, and keeping communal systems running smoothly in a building not originally designed as residential.

That range, from a handful of flats to Kent House's 130 units, is deliberate. Whether you're a small residents' management company or a developer handing over a landmark conversion, we bring the same regulatory rigour and responsiveness to every Maidstone building we manage.

Genuinely local, not just on paper: our head office, Penelope House, sits five minutes outside Maidstone. Every reactive maintenance issue on a Maidstone building runs through Mission Control, our live monitoring setup that tracks issues in real time and dispatches our field team via GPS, so a repair reported in the morning doesn't sit in a queue. Site keys and fobs for our Maidstone buildings are managed through our dedicated Key Zone, with the ability to cut replacement keys on-site rather than waiting on a locksmith. Being minutes away means a director or property manager can be on-site at a Maidstone building the same day something needs a look.

Block Management in Maidstone

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Highest standards

Adhering to the highest industry standards:

the Property Institute (TPI).
the Royal Institute of Chartered Surveyors (RICS).
the Institute of Residential Property Managers (IRPM).

Using latest technologies and client-side online tools.

40+ years experience

Full Service

Our infrastructure is designed to serve the specific needs of our leaseholders and clients and to ensure the effective use of service charges.

Our Property Managers and support team use our latest systems and tools to deliver unapparelled service to our clients.

Client-Money Protection backed by RICS

Services include:

Collecting Ground Rent/Service Charge according to terms of Leases.

Setting annual budgets.

Managing budgets.

Providing comprehensive interim reports to clients.

Arranging and distributing year end service charge accounts.

Pursuing arrears and liaising with solicitors, courts and tribunals.

Attending courts and tribunals.

The Latest Tech

Myblockman provides secure access to a variety of valuable block information 24/7 including:

Breakdown of service charge & ground rent account history.

Online announcement board.

Download block documents including insurance policies, statements, budgets and other similar useful information.

Vital communication line, such as advising you when repairs are being carried out on site.

Access anytime from desktop, mobile or tablet.

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Major works are likely the most costly expenditure a building will face, thus professional project management is essential to ensure works are completed satisfactorily, to budget and on schedule.

In accordance with section 20 of the Landlord & Tenant Act 1985 (as amended) Freehold Landlords MUST consult with Leaseholders when certain cost thresholds are met, prior to executing such "qualifying works".

Our qualified Building Surveyors collaborate with our Property Managers to oversee contractors and project manage works through to a satisfactory completion for our clients and building occupiers.

Additional fees should be expected during major works on top of the usual Managing Agent fees, our fees for completing s20 Leaseholder consultations and project management of the works typically range from 12-15% plus VAT of the works ex. VAT.

Expert Collaborators

Maintenance Directed to AM Mission Control in Real-Time

Our on-the-road Property Inspectors are constantly monitoring property condition and feeding our Property Managers with real-times maintenance issues for handling at AM HQ Mission Control.

Comprehensive Block Management property inspections for communal areas including:

Maintenance checks.
Monitoring condition.
Monitoring compliance.
Collection of photographic database.
Meeting contractors.
Live issues directed to office team in real-time for immediate handling.

All inspection reports sent direct to your inbox.

Firm When Needed, Always Fair

As Managing Agent is it our responsibility to pursue and collect arrears from bad payers. We have proven and successful in-house methods of effective debt collection operating on a case by case basis relying on legal mechanisms provided by legislation such as the Landlord & Tenant Act 1985 (as amended), the Law of Property Act 1925 and Commonhold and Leasehold Reform Act 2002.

Arrears are collected by way of a payment plan, in-house reminders/final notices and, when necessary, engaging external solicitors. Where cases are passed to solicitors we liaise between parties, bringing solicitors up to speed on a case and keeping clients updated along the way.

Transparent

Block Management Accounts

Property Managers working with you to set budgets, plan Reserve Funds and deliver a structured service charge recovery strategy that meets your building's needs.

Using our Block Management specific software a robust suite of accounts reporting is available to you including:

Budget Analysis
Arrears Statements
Itemised Expenditure Breakdown
Income vs Expenditure

Comprehensive Peace of Mind

Our expert insurance professionals are on hand to assist and guide you through the complex world of property insurance.

We provide insurance intermediary services for a range of insurances including:

Property Owners (Building's Insurance)
Terrorism
Mechanical/Engineering
Directors & Officers
Employers Liability
Public Liability

Our team are trained to advise you concerning the type of cover you require and how insurance may effect you and your property

Your Key to Statutory Compliance

All our Property Managers receive training to ensure they are fully abreast of current legislation effecting health & safety in blocks of flats and estates.

Our duties include advising you of your building's statutory and best-practice compliances. Subject to the age and build of a property, compliance may include conducting the following:

Health, Safety & Fire Risk Assessments.
Asbestos Assessments.
Legionella Risk Assessments.
Periodic electrical condition inspections.
Meeting CDM Regulations during building works.
Taking continual action to reach legal compliance in respect of all of the above.

We'll Hit the Deadline

Where acting as Managing Agent, AM Surveying & Block Management offer clients Company Secretarial services where obligations of a limited company must be met.

Our Company Secretarial services include:

Holding the company registered office address.
Dealing with company correspondence arising.
Arranging filing of annual Confirmation Statements and statutory accounts at Companies House.
Making Directors & Officers appointments/terminations at Companies House.
Arranging and attending company meetings, taking meeting minutes and circulating the same.

Setting budgets & collecting service charges

Management of maintenance and major works.

Wide range of in-house services:

- Building Surveyors

- General Maintenance operatives

- Gardening operatives

- Cleaning operatives.

At AM Surveying & Block Management our AM operatives work exclusively for our managed Block Management portfolio to bring along a range of benefits; vetted trusted employees of AM, GPS tracking, real time job updates and complete control working directly for our Property Managers and clients.

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