Being a property owner at an AM-managed development means your building is cared for by professionals — and this is your hub for paying, reporting, accessing your portal and getting answers.
Everything a new property owner needs, condensed and easy.
Essential information for new residents, condensed into a simple brochure.
⬇ Download brochureA quick-start guide to getting the most from our online portal.
Watch the guide →How to easily report communal repairs to our team via Fixflo.
Report a repair →Every property owner gets access to MyBlockman — your building's information, 24/7, 365 days a year, from any device. Access it at your own convenience, whenever suits you.
All property owners are entitled to a MyBlockman account. If you believe you should have access but can't log in, we may just need to activate your account.
We must hold your email address to activate your account — email it to [email protected] and allow 1–2 working days for activation.
Office hours, Monday–Friday 9am–5pm:
Emergency issue outside working hours? Our out-of-hours line connects you to the team member handling emergency calls:
Out-of-hours is for genuine emergencies only — for general enquiries please call during office hours.
Our online tool makes reporting quick and easy. Once submitted, our team reviews the issue thoroughly and takes appropriate action — and you can track it every step of the way.
Please note: AM is responsible for the communal parts of your development. Repairs inside your own property (the demise) are your responsibility.
Report a repair →Living on a managed development means paying a service charge — essential for maintaining the communal facilities everyone shares. Your lease or transfer document details how it may be used.
Your lease or transfer document sets out how service charge for your property may be used. If you have any queries about your lease, transfer or the service charge, we'd recommend seeking independent legal advice.
Questions about a specific charge? Our Accounts team is happy to help — 01732 220 598.
Your lease may require consent before making changes to your property. Contact us for the right forms.
Request forms →Moved, or changed contact details? Let us know so important paperwork always reaches you.
Update details →Order a replacement key or fob via our maintenance system — select "Communal doors & access".
Request key/fob →Card, BACS, cheque or monthly standing order — set up an arrangement with our Accounts team.
Explore options →Answers to the questions residents ask most, from portals to parking and building safety.
See FAQs →Genuine emergency outside office hours? Our out-of-hours line is here to help.
0800 0353 326 →Buildings over 18m or with 7 or more storeys are Higher-Risk Buildings under the Building Safety Act 2022 — so acting effectively on building safety matters is especially important. Where this applies, we adopt and observe a Resident Engagement Strategy.
⬇ Download our Resident Engagement Strategy (PDF)Our team is here to help — with accounts queries, alteration requests, updating your details or anything else about your building.
