The moment a customer pays for their fire‑door quote, two emails go out automatically — one to the customer, one to the team. Here is exactly what each looks like. (Sample data shown.)
Their receipt and reassurance — confirms payment, itemises the works, and sets the expectation that we’ll call within 1–2 working days.
The team’s prompt to act — a bold “call the customer to book the works” banner, with the job, customer and access details all in one place.